If you are experiencing issues with check scanning, please follow the steps below.
To start, we need to make sure the scanning computer is connected to the internet and that the latest version of Scan2 is installed. You can verify the version number in Add/Remove Programs or in the Scan2 software.
Note: while version 4.5.1.0 was the most current version at the time this article was created, there will be future versions. If you are unsure of the current version number, please reach out to support to verify.
Check Version Number in Add/Remove Programs
Click the Windows button in the lower left corner of your screen
Click Settings
Click Apps
In the Search bar, type Scan2
Click the Scan2 item to expand it
The version number is found here:
Check Version Number in the Bottom left corner of Scan2
Verify Scan2 App Settings
If Scan2 cannot connect to Vision2 after confirming you have internet connectivity and the latest version is installed, it is time to check your Scan2 settings.
Launch Scan2
Click the Settings button in the upper right corner
On the left side of the settings screen, verify the following:
Client Domain – this is your V2 admin portal subdomain
Host – should be v2s.co
Protocol – should be https://
Time Zone – this is read from your local machine’s time zone settings
Endorsement – should be For Deposit Only
Login Issues
If Scan2 is connecting to Vision2 but you are unable to login, go to your admin portal and try to login with the same credentials.
If you are unable to login to admin portal, you may need to reset your password
If you can login to admin portal, check with your V2 administrator to verify your account has the correct user access
Checks/Envelopes Not Scanning
If the scanner is not scanning checks/envelopes, try resetting the scanner
There is a reset button on the bottom right of the physical scanner
There is also a reset button on the bottom right corner of Scan2
Scanner Not Detected
If the scanner is not detected or resetting the scanner in the previous step did not fix the issue
Close Scan2
Unplug and re-plug in the scanner (USB cable and power cord)
Launch Scan2 and login
Reinstall Scanner Drivers
If you continue to have scanning issues, uninstall and reinstall the TellerScan TS240 scanner drivers. The download link can be found in this help article:
Reinstall Scan2
If reinstalling the scanner drivers did not fix the issue, uninstall and reinstall Scan2. The download link can be found in this help article:
Send Diagnostics
If you are still having issues after trying all of the steps above, send diagnostics to Vision2
The diagnostics button is located in the bottom-right corner of Scan2
Click the Diagnostics button
Include a description of the issue you are experiencing and the steps you have tried
Click Send
Additional Information for Scanner Maintenance
Digital Check provides information for proper cleaning and maintenance of your scanner here: https://www.digitalcheck.com/clean/