To edit the web and email acknowledgements that donors will receive if they create a giving goal online, please follow the steps below.
Login to the admin portal
Click on the Finance tab
On the left hand menu, click the Campaigns link
Click the name of the campaign
Scroll down to the Giving Goal Acknowledgements section
To edit the Web Acknowledgement:
Under the Web icon, click the Edit button
Click the Preview button
Click the Edit Template button
Click on the Body tag on the bottom of the form. Please note: This is the default message that will appear on the web page when the donor successfully submits their gift. You will want to keep this message short
Under the edit box, you will find a list of template data that you can use to personalize the message your donor receives. For example: You can add the donor’s first name to the thank you line by placing the following between the words you and for: , #{{FirstName}},Click Preview and Save
Verify that the acknowledgement appears as you expected
Click Save & Exit
To edit the Email Acknowledgement:
Under the Email icon, click the Edit button
Click the Preview button
Click the Edit Template button
Click on the Subject tag on the bottom of the form. This is the default subject line that will appear on the email the donor receives. The default subject line will thank the donor by first name and include your organization’s name.
Click the Body tag on the bottom of the form. The default messaging will return the detailed information regarding your donor’s pledge.
Under the edit box, you will find a list of template data that you can use to personalize the message your donor receives. For example: You can add the donor’s first name to the thank you line by placing the following between the words you and for: , #{{FirstName}},
Click Preview and Save
Verify that the acknowledgement appears as you expected
Click Save & Exit