To access the report:
Go to Data Entry>People>Duplicates
The list can be downloaded as a spreadsheet to facilitate a review of each potential duplicate
If two records are NOT duplicates, the "Not a Dupe" on the right side of the page can be clicked and those records will no longer return as potential duplicates
Note: If you use a ChMS integrated with V2 such as Rock, Ministry Platform, or PCO, merges should be done there first and NOT in V2.
V2 actively runs duplicate detection every time a new Individual or Organization is manually created. To prevent the creation of duplicate profiles, V2 attempts to match the incoming profiles.
Despite the process, duplicates can still be created:
Donor registers for an online account with a physical or email address that does not match an existing profile
Donor registers for Text to Give and provides and email address that is not already on their existing profile
Donor creates a login account through a Church Management System
V2 Admin manually imports profiles