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What is a chargeback
What is a chargeback

What does a payment status of chargeback mean in Vision2

Tim Roberts avatar
Written by Tim Roberts
Updated over a week ago

Any time we have:

  • an invalid check

  • An invalid account number and routing number for an ACH transaction

  • An NSF check

  • A fraudulent check

  • When someone disputes a transaction with their bank

a chargeback will occur.

A chargeback for an ACH or check transaction for an invalid checking account or routing number will not be seen by the donor in their account.

A chargeback for a check transaction may cause the donor's bank to assess fees on their account but the original donation will not be moved from their account to Vision2.

In the case of a credit card chargeback the funds are actually taken from your next settlement and returned to the donor per the bank's instructions.

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