Vision2 will mark the following gift failures as outstanding commitments since the donor intended to give:

  • Recurring credit card gift failures with any error except a general decline
  • One time, future credit card gift failure with any error except a general decline
  • ACH returns
  • Scanned Check returns

The Outstanding Commitments report will include all outstanding commitments to any campaigns, as well as any of the gift failures listed above.

Location: Data Entry > Giving > Outstanding Commitments

If you do not wish to collect the outstanding commitments that have occurred as the result of a failed payment, please follow these steps to close the commitment:

  • On the Outstanding Commitments page, click the Download Information button to download the list of outstanding commitments
  • The Designation Name column will provide you with the name of the fund, campaign, project, etc. that contains outstanding commitments
  • Navigate to Finance > Designations > (choose the designation type)
  • Click the name of the designation
  • Scroll down to the bottom of the screen and click the Close Commitments button
  • Confirm your decision by clicking OK
Did this answer your question?