Please Note: the refund button is available on a bank account payment the day it is submitted by the donor, until it is sent to the bank for processing. Clicking the refund button on the same day a bank account payment is submitted will result in a Void of the transaction. Once a bank account payment is processing, the refund button is not available until the payment is in a Deposited status. 

To refund a bank account transaction in the admin portal, please follow these steps

  • On the individual’s profile, click the Reports button and then click Payment History
  • Scroll down to the list of payments and click the Information button to the left of the payment you need to refund
  • Scroll down to the bottom of the screen and click the Refund ACH Payment button
  • Click OK to confirm the refund

Please Note: The refund should complete within 2-3 business days

Did this answer your question?