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How do I refund a bank account (ACH) donation?
How do I refund a bank account (ACH) donation?

Steps to refund a bank account (ACH) payment

Tim Roberts avatar
Written by Tim Roberts
Updated over a week ago

Please Note: the refund button is available on a bank account payment the day it is submitted by the donor, until it is sent to the bank for processing. Clicking the refund button on the same day a bank account payment is submitted will result in a Void of the transaction. Once a bank account payment is processing, the refund button is not available until the payment is in a Deposited status. 

To refund a bank account transaction in the admin portal, please follow these steps

  • On the individual’s profile, click the Reports button and then click Payment History

  • Scroll down to the list of payments and click the Information button to the left of the payment you need to refund

  • Scroll down to the bottom of the screen and click the Refund ACH Payment button

  • Click OK to confirm the refund

Please Note: The refund should complete within 2-3 business days

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