To look up an order for a donor, please follow these steps:
Navigate to Data Entry > People > Individuals
Click Use Advanced Search button (if you are not already in advanced search mode)
Enter a combination of the donor’s First Name, Last Name, Phone Number, Email Address and/or Physical Address
Click Search
A list of potential matches will populate below the search fields
Click on the Name of the individual
On the donor’s Profile Details page, click the Reports button in the upper right hand corner
Click on the Fulfillment tab
Scroll down to see a list of fulfillment orders and their statuses. For each order, you will see the Receiver, Status, Items in the order, Date Created and Date Shipped.
If the list is several pages long, you can use the search feature to locate a specific order. You can search by Status, Created Date Range, Shipped Date Range and Catalog Item.
