In Vision2, you can notify donors that their recurring gift payment has been returned by enabling a triggered communication. This is a two part process.
Edit the Trigger Communication Configuration
Login to the V2 Admin Portal and navigate to: Marketing > Configure Triggers
Scroll down to the Recurring Payment Failure communication and click the Details button to the right of the communication.
Please note: The default messaging is designed to send a message the day the payment return notice is received in Vision2 and again 5 days later.
Click the Preview button to the right of one of the responses
Click the Edit Template button to makes changes to the subject line or message body.
We recommend removing the default language in the message body and provide a gentle notice that the donor's payment was returned. Please provide your email address and/or phone number for the donor to contact you for assistance.
Click the Next button
Click the Save & Exit button
Please note: the response changes you make will update all response line items. You only need to edit once.
To send only one returned payment notice: Click the Edit Trigger Configuration button, click the Delete button to the right of the second response item, then click Save & I'm Done
Enable the Trigger Communication
Please note: This trigger is enabled at the designation level. You will need to enable it for each designation that you want to provide recurring gift failure notices.
Navigate to Finance > Designation Type (Projects, Campaigns, Funds, etc.)
Click the pencil to the left of the designation you wish to enable recurring gift failure messages
Scroll down to the Trigger Based Communications section
Click the toggle under Recurring Payment Failure to on
Use the drop down list to select the Recurring Payment Failure option that appears
Click Save & I'm Done