Vision2 will mark the following gift failures as outstanding commitments since the donor intended to give:
Recurring credit card gift failures with any error except a general decline
One time, future credit card gift failure with any error except a general decline
ACH returns
Scanned Check returns
Recurring gifts that are still active but do not have a valid payment method
The Outstanding Commitments report will include all outstanding commitments to any campaigns, as well as any of the gift failures listed above.
Location: Data Entry > Giving > Outstanding Commitments
If you do not wish to collect the outstanding commitments that have occurred as the result of a failed payment, please follow these steps to close the commitment:
On the Outstanding Commitments page, click the Download Information button to download the list of outstanding commitments
The Designation Name column will provide you with the name of the fund, campaign, project, etc. that contains outstanding commitments
Navigate to Finance > Designations > (choose the designation type)
Click the name of the designation
Scroll down to the bottom of the screen and click the Close Commitments button
Confirm your decision by clicking OK