If a donor gives to more than one designation in a single giving session, they will receive the multi designation email acknowledgement instead of the email acknowledgement that is associated with the individual giving sources.
For example: If I give my tithe and I give to the orphan sponsorship in one payment, I would receive the multi designation email acknowledgement that provides the details for both gifts instead of two separate email acknowledgements.
Login to the V2 Admin Portal and navigate to: Marketing > Triggers and Templates > Multi Designation Acknowledgements
Click the Preview button
Click the Edit Template button
Click on the Subject tag on the bottom of the form
The default subject line will thank the donor by first name and include your organization’s name.
Click the Body tag at the bottom of the form
The default messaging will return the detailed information regarding your donor’s gift. Please leave this messaging and personalize around this information.
Under the edit box, you will find a list of template data that you can use to personalize the message your donor receives.
Click Preview and Save
Verify that the acknowledgement appears as you expected
Click Save & Exit