To refund a credit card transaction in the admin portal, please follow these steps

  • On the individual’s profile, click the Reports button and then click Payment History
  • Scroll down to the list of payments and click the Information button to the left of the payment you need to refund

  • Scroll down to the bottom of the screen and click Refund Payment
  • Click OK to confirm the refund

Please Note: The refund should complete within 2-3 business days

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