To refund a credit card transaction in the admin portal, please follow these steps
- On the individual’s profile, click the Reports button and then click Payment History
- Scroll down to the list of payments and click the Information button to the left of the payment you need to refund
- Scroll down to the bottom of the screen and click Refund Payment
- Click OK to confirm the refund
Please Note: The refund should complete within 2-3 business days